Terms of Service | WOVI Bookings

Independent Third-Party Service Notice

WOVI Bookings (wovibookings.com) is an independent third-party booking facilitation service.

WOVI Bookings is not owned, operated, endorsed, authorised, sponsored by, affiliated with, or associated with WOVI, wovi.com.au, or any related entity, organisation, government department, accreditation body, training provider, or testing provider unless expressly stated otherwise.

Any references to WOVI, services offered by WOVI, or related trademarks are used solely for descriptive and informational purposes to identify the services for which booking assistance may be provided.

Customers are under no obligation to use WOVI Bookings and may choose to book directly with the official provider through their own channels if they prefer.

WOVI Bookings may charge service, administration, booking, rescheduling, cancellation, support, or processing fees in connection with the booking assistance services it provides. These fees are separate from any fees charged by the official provider.

By using this website, you acknowledge and agree that:

WOVI Bookings acts solely as an independent intermediary and booking assistance provider.
WOVI Bookings does not represent itself as the official provider of any service listed on this website.
WOVI Bookings cannot guarantee the availability, timing, outcomes, accreditation, certification, testing results, or services provided by any third party.
Any disputes relating to the delivery of the underlying service may need to be addressed with the relevant service provider.

If you are seeking the official WOVI website, please visit the provider directly through its official channels.

By continuing to use this website, you acknowledge that you have read, understood, and accepted this Independent Third-Party Service Notice.

About our service

WOVI Bookings is an independent booking service. We monitor the Queensland written-off vehicle inspection (WOVI) system for cancellations and newly released slots and book an inspection on your behalf. We are not affiliated with, or endorsed by, the Queensland Government or the Department of Transport and Main Roads.

Fees

A success fee of $500 is payable when you submit your booking request. This activates the service.
The success fee covers our monitoring and notification service: we watch every Queensland inspection station for cancellations and newly released slots, and notify you so you can secure an earlier inspection.
Government inspection fees, repair costs, safety certificates and registration costs are separate and are payable by you directly.

Refund policy

Non-refundable success fee

The success fee covers the monitoring and notification service, which starts working for you from the moment your booking is submitted. We monitor every Queensland inspection station for cancellations and newly released slots, so you can secure an inspection far sooner. Because the service is performed immediately, the success fee is non-refundable once charged.

Fees are non-refundable once charged, except where required by the Australian Consumer Law. If you cancel after your booking has been submitted, the monitoring and notification service has already been performed on your behalf.

Your responsibilities

Provide accurate and complete vehicle, contact and identification details.
Ensure you are entitled to book and present the vehicle for inspection.
Prepare the vehicle and supporting documentation so it is ready to pass inspection.
Attend the inspection at the booked time, or notify us promptly if you cannot.

We can't guarantee a pass

Our service secures a booking. Whether your vehicle passes the inspection depends entirely on its condition and your documentation, which is your responsibility.

Availability and timing

Slot availability is outside our control and depends on cancellations and releases within the WOVI system. While our monitoring usually secures a slot far sooner than the standard wait, we cannot guarantee a specific date or timeframe.

Limitation of liability

To the maximum extent permitted by law, our liability for any claim arising from the service is limited to the fees you have paid us. Nothing in these terms excludes rights or guarantees you have under the Australian Consumer Law that cannot lawfully be excluded.

Changes to these terms

We may update these Terms of Service from time to time. The current version will always be available on this page. Continued use of the service after changes are posted constitutes acceptance of the updated terms.

Contact us

If you have any questions about these terms, please reach out through our contact page and our team will be glad to help.