Privacy Policy | WOVI Bookings

This Privacy Policy applies to WOVI Bookings (“we”, “us”, “our”) and to our website and booking services. By using our service you agree to the collection and use of information in accordance with this policy.

Independent third-party service

WOVI Bookings (wovibookings.com) is an independent third-party booking facilitation service. We are not owned, operated, endorsed, authorised, sponsored by, affiliated with, or associated with WOVI, wovi.com.au, or any related entity. References to WOVI are used only to describe the service we help you book. If you are seeking the official WOVI website, please visit the provider directly through its official channels.

Information we collect

We only collect information that we need to provide and improve our WOVI booking service. Depending on how you use the service, this may include:

Contact details - your name, email address and phone number.
Address details - your street address, suburb and postcode.
Vehicle details - VIN, make, model, build year and month, colour, vehicle type and the WOVR damage description.
Booking details - your preferred inspection location, date and time, purchase method and where the vehicle was purchased.
Identification details - your customer reference number (CRN) or licence number where required for the inspection.
Payment details - card information you provide to pay the deposit and confirmation fee, which is encrypted in transit and at rest.
Referral details - any referral or credit code you enter at checkout.

How we use your information

To monitor WOVI availability and secure an inspection slot on your behalf.
To process your deposit and confirmation fee payments.
To contact you about your booking, including confirmation codes and status updates.
To operate our referral and credit program.
To respond to your support enquiries.
To meet our legal and regulatory obligations.

We do not sell your data

We never sell your personal information. We only share it where necessary to deliver the service - for example, with the relevant inspection station to make a booking, or with our payment and email providers.

Disclosure to third parties

We may disclose your information to trusted service providers who help us operate, including payment processors, our email delivery provider, and the Queensland written-off vehicle inspection booking system. These providers are only permitted to use your information to perform services for us. We may also disclose information where required by law.

Data security and retention

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Payment card details are encrypted. We retain personal information only for as long as necessary to provide the service and to meet our legal obligations, after which it is securely deleted or de-identified.

Cookies and analytics

Our website may use cookies and similar technologies to remember your preferences and to understand how the site is used so we can improve it. You can disable cookies in your browser settings, although some features may not work as intended.

Your rights

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate. To make a request, or if you have a privacy concern, please contact us using the details below. We will respond within a reasonable time.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, please get in touch via our contact page.